Terms of service

Last updated DATE

These terms are the agreement between you (the business using EasyTradesPro) and us. Please read them before you start a trial; by starting one you agree to them. They are written to be read, so if anything is unclear, ask us at hello@easytradespro.co.uk.

1. Who we are

EasyTradesPro is provided by BUSINESS LEGAL NAME, a company registered in England and Wales, number 00000000 / a sole trader, of REGISTERED ADDRESS ("we", "us"). You can reach us at hello@easytradespro.co.uk.

2. What EasyTradesPro is

An online system for running a trades business: customers, quotations, invoices and payments, and, if you choose them, the company mailbox (Emails), the job calendar (Calendar) and reports (Reports and Google Ads Reporting). You use it in a web browser at your own web address, such as yourfirm.easytradespro.co.uk. It is for businesses, not for personal or household use.

3. Free trial

Each new business gets one free trial of 14 days, with every part switched on. No payment card is needed to start. When the trial ends you choose what to keep and add a payment card. If you do not, your portal stays readable so you can look at and download your records, but nothing new can be added. We may end trials that are obviously not genuine (for example, made automatically).

4. Prices and paying

• EasyTradesPro (customers, quotations and invoices) is £20 a month. Emails, Calendar, and Reports and Google Ads Reporting are £5 a month each. Prices exclude VAT / include VAT / we are not VAT registered.
• You pay monthly in advance by card, through our payment provider Stripe. We never see or keep your card details.
• If you add an extra part during a month, you pay for the rest of that month straight away; if you remove one, it stays until the end of the month you have paid for and is not charged for again. We do not refund part months.
• If a payment fails, we and Stripe will tell you and try again over the following days. If it still has not been paid after 14 days, your portal becomes read-only until it is.
• We may change our prices. We will tell you at least 30 days before a change affects you, and you can cancel before it does.

5. Cancelling

There is no contract period. You can cancel at any time from inside your portal (Settings, then Plan and billing), and you will not be charged again. Your portal works until the end of the month you have paid for, then becomes read-only. We do not refund part months.

6. Your records are yours

Everything you put into your portal (your customers, quotations, invoices, emails and files) belongs to you. We use it only to provide EasyTradesPro to you, as our data processing agreement sets out, which forms part of these terms. You can download your records at any time. After you leave, we keep your portal read-only for 90 days so you can take what you need, then delete it, along with its copies in our backups within a further 35 days. Ask us and we will send you a full copy of your records before we delete them.

7. Your part

• Keep your sign-in details and devices safe, and only give access to people you trust. You are responsible for what is done through your portal's accounts.
• You are responsible for the records you keep and the messages you send, including having a lawful reason to keep your customers' details and permission for any marketing emails.
• Do not use EasyTradesPro to send spam, to break the law, to store anything you have no right to, or to try to reach anyone else's records or disrupt the service.
• Check your quotations and invoices before you send them. EasyTradesPro does the arithmetic, but the prices, VAT and wording are your decisions.

8. Our part

• We keep your records on a server in the UK, with each business's records kept separate, encrypted backups made every night and kept away from the server, and security updates applied as they are released.
• We aim to keep EasyTradesPro running all the time, but cannot promise it will never be unavailable. We will try to do planned work out of working hours and warn you in your portal beforehand.
• We may improve and change EasyTradesPro. If we remove something you pay for, we will tell you first and you can cancel.

9. If something goes wrong

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise:

• we are not responsible for loss of profits, business or goodwill, or for indirect losses;
• our total responsibility to you in any year is limited to what you paid us in the 12 months before the problem arose.

10. Ending your account

We may suspend or close an account that seriously or repeatedly breaks these terms, or that is used for anything unlawful, telling you why where we can. Otherwise we will give you at least 30 days' notice if we ever stop providing EasyTradesPro, so you can take your records with you.

11. Changes to these terms

If we change these terms, we will tell you in your portal or by email at least 30 days before the change, unless it is needed sooner by law. If you do not agree, you can cancel before it applies.

12. The law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.